What happens from here?
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Short version
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Confirm the order with you
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I prep the file and send to the printers
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Printers to the printing, obviously... :-)
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The print is sent to you directly from the printer
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You hang it on a wall and tell all your friends
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Confirming the order
The photos are made specifically to order so if you've placed an order online, I'll contact you to confirm or if you have a custom request, which there's no additional cost for, by the way, they're all custom really anyway, then I'll quote you on the price before placing the order.
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You can also place an order by just letting me know which image you like and what dimensions you want it in and then I'll let you the price.
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I won't process an order until I know for certain that you're getting what you want.
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The file is sent to print
The print process is pretty straightforward but this also ain't Office Works, it takes a little bit longer to do things properly. This is the longest part of the process and is dependant on the current workload of the printer but generally, allow a couple of weeks from start to finish. It's usually about a week but times can vary.
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Printed with one of Australia’s leading photographic Prolab for fine art and premium photo printing based in Sydney, we don't compromise on quality for the end result.
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The print is sent to you
The fastest way to get your print to you is that the printer sends it directly which costs $20 on most occasions, Sydney metro etc. However, I'll quote you on the shipping while confirming the order if it's more than the standard cost.
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Returns and Refunds
We are a small business so returns and refunds are done on a case by case basis. We want to ensure upfront that you are getting the product you want so we don't offer change of mind returns.
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Damaged items can be returned to us and we will organise a replacement, please contact us to arrange.
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